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Continental Jewelry Replacement is the division of Liberty Jewelers that handles the replacement of lost, stolen or otherwise damaged pieces of insured jewelry. Continental interfaces directly with insureds and insurance companies nationwide. Our intention is not only to replace your jewelry, but also to handle your claim sensitively, quickly and with as little inconvenience to you as possible.

Because our nationwide network affords Continental immediate access to tremendous instock inventory, your selection process is made easier. In addition, Continental's inventory is supplemented by our national computer network which provides access to one of the country's largest loose diamond inventories.

Obviously, there will be occasions when exact duplicates are not possible, especially if the lost item is an antique or custom-made piece. In these cases, we can work closely with our designers to custom-make replicas of your original jewelry.

If you have experienced a jewelry loss and have submitted an insurance claim for replacement, you are invited to contact our helpful and professional claims specialists for information and assistance with the expeditious replacement of your quality jewelry item or heirloom piece. Your satisfaction is guaranteed.

"I was in the process of moving and needed my jewelry replaced immediately. Continental was very cooperative. I'm 100% satisfied!" -Cathleen McFadden

"I was very upset that someone had stolen my property! I was quite impressed with the way Continental handled my situation." -Rodney Clymer

"I could not have been more satisfied with the courtesy and performance extended by Continental's staff during my claim. Thank you for helping to simplify what I feared would be a tedious and lengthy transaction." -Beverly Fisher

"Thanks! It couldn't have been easier!" -Sally Smith

THE REPLACEMENT PROCESS - WHAT TO EXPECT

Over the years, Continental has streamlined its replacement process to facilitate the quick and convenient handling of your claim. Once the replacement process begins you can expect us to follow these steps:
  1. First, we will review all available information such as appraisals, photographs and receipts to make sure we have a complete description of your lost jewelry. This will involve direct telephone contact with the adjuster and quite possibly you.
  2. Once the adjuster has approved replacement we will arrange a meeting with you either at our office or in the convenience of your home.
  3. Our meeting together will involve selection of suitable replacement items including replicating a piece via custom design. Also, quite often your adjuster will allow you to select jewelry which is different from the original(s), providing it is of comparable value.
  4. Once you are satisfied with your replacement, we will ask you to validate a release form which in turn will be sent to your insurance company as notification that the claim has been completed. A follow-up questionnaire will be sent to you for evaluation of our entire replacement procedure.
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